Team Leader - Key Accounts

Group Company: Varuna Warehousing Pvt. Ltd

Designation: Team Leader - Key Accounts

Office Location:

Years of experience: 4 to 7

Salary Range: INR 4 to 6 (Annual)

Position description:

Roles& Responsibilities:

·        Establish strong relationshipwith Client

·        Customer management,Relationship building, Preparation of PAD,

·        Ensure business enhancementfrom Client

·        Understand billing process,submission & follow up on Collections

·        Understand customer business,Product & Customer hierarchy

·      Coordination With Customer and Company as a bridge

·      Work As a single window solution for customer

·      Market intelligence

 

Technical Skills:

 

·        Good spoken and written Englishand local language, Knowledge of Excel and PowerPoint

 

Behavioral Skills:

 

·        Relationship skills,Punctuality

·        Self Driven and motivatedperson

Primary Responsibilities:

• Market intelligence, Customer relation, Coordination With Customer and Company as a bridge

Additional Responsibilities:

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational qualifications preferred

• Category: Bachelor's Degree, Master's Degree
  
• Field specialization:
• Degree:
• Academic score:
• Institution tier:

Required Certification/s:

Required Training/s:

Required work experience

• Industry:
• Role:
• Years of experience:

Key Performance Indicators:

Operational Monitoring	Understanding overall customer requirements and proactively identify customer needs and generate action plans to address them in coordination with operations team.
	Ensuring SOPs & SLAs are properly understood & implemented by Operations team.to ensure operational excellence.
	Understand the MIS requirements of Customer and implement MIS submission process as per the requirements
	Proactiviley identify the issues / gaps that may affect operational performance like manpower shortage excess workload etc and resolve beforehand in coordination with Operations team.
Customer Relationship Management	Managing and developing Account Relationships with key Decision making / Influencing individuals at various levels of the Customer Organization
	Ensuring that all the complaints, issues and queries of the customer are resolved in time and proactively implement corrective action plan to prevent customer complaints.
	Using appropriate means of effective communication with customer & documenting all relevant communications.
	Customer Satisfaction survey to ensure we have right service levels. Town Hall meetings with customers - direct feedback ( Quarterly)
	Proactively look for opportunities to increase business with the customer
Review Meetings with The Customers	Review account performance periodically with the customer. Apprise customer of the challenges faced & actions taken to improve the performance levels.
	Record the minutes of the meeting and track the action taken on each point and communicate back to the customer
Billing & Collection	Co-ordinate with the Operations and Finance team to ensure that the bills are  generated correctly submitted to the customer as per agreed timelines
	Ensure that customer approval is received for all the extra services provided (over and above the agreement) and the same is billed to the customer
	Follow up with customers for outstanding payments

Required Competencies:

Required Knowledge:

Required Skills:

1. Should have knowledge about Warehousing

2. Communication Skill

3. Decision making Skill

Required abilities

• Physical:
• Other:

Work Environment Details:

Specific requirements

• Travel:
• Vehicle:
• Work Permit:

Other details

• Pay Rate:
• Contract Types:
• Time Constraints:
• Compliance Related:
• Union Affiliation: